Your privacy is important to Simplestream Inc. (referred to as “Simplestream”, “we”, “our”, and ” us”). So we have developed a Privacy & Cookies Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
1. Collection and Use of Personal Information
2. What Personal Information we Collect
3. How we use your Personal Information
4. What Company Information We Collect
5. How we use your Company Information
6. Collection and use of Non-Personal Information
7. Cookies and other Technologies
8. Disclosure to Third Parties
9. Service Providers
10. Others
11. Protection of Personal Information
12. Integrity and Retention of Personal Information
13. Access to Personal Information
14. Children
15. Location-Based Services
16. Third Party Sites and Services
17. International Users
18. Our Company-wide Commitment to your Privacy
19. Privacy Questions
20. Last Updated & Effective Date
1. Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person. Company information is data that can be used to uniquely identify or contact a company. You may be asked to provide your personal information anytime you are in contact with Simplestream or a Simplestream affiliated company. Simplestream and its affiliates may share this personal information with each other and use it consistent with this Privacy & Cookies Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.↑ top
2. What Personal Information we Collect
When you create a Simplestream or our affiliate websites account, we may collect a variety of information, including your name, organization name, title, mailing address, phone numbers, email address, contact preferences and website information. In the U.S., at times, we may ask for your Social Security number (SSN) but only in limited circumstances such as when asking you to sign an agreement or determining whether to extend commercial credit.↑ top
3. How we use your Personal Information
The personal information we collect allows us to keep you posted on Simplestream’s latest product announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences. We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Simplestream, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Simplestream’s products, services, and customer communications. If you enter into a sweep-stake, contest, or similar promotion we may use the information you provide to administer those programs.↑ top
4. What Company Information we Collect
In the U.S., at times, we may ask for your Employer Identification number (EIN) and State your company is legally registered and a current list of the names and addresses of the company’s active directors but only in limited circumstances such as when asking you to identify your company, sign an agreement or determining whether to extend commercial credit. In the rest of the world, at times we may ask for your Company’s unique identification number and country and province your company is legally registered but only in limited circumstance such as when asking an you to sign an agreement or determining whether to extend commercial credit.↑ top
5. How we use your Company Information
The company information we collect allows us to keep you posted on Simplestream’s latest Service announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by contacting us by Support and simply add “Opt out of mailing list”. We also use company information to help us develop, deliver, and improve our products, services, content, and advertising. From time to time, we may use your company information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Simplestream, you may not opt out of receiving these communications. We may also use company information for internal purposes such as auditing, data analysis, and research to improve Simplestream’s products, services, and customer communications. If you enter into a sweep-stake, contest, or similar promotion we may use the information you provide to administer those programs.↑ top
6. Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Simplestream service is used so that we can better understand customer behavior and improve our products, services, and advertising. We also may collect information regarding customer activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy & Cookies Policy. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.↑ top
7. Cookies and Other Technologies
Simplestream’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy & Cookies Policy.
Simplestream, our affiliated websites and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. If you do not want to receive ads with this level of relevance on your mobile device, you can opt out anytime by contacting us by Support and simply add “Opt out of mobile ad relevance”. If you opt out, you will continue to receive the same number of mobile ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to the content on a web page or in an application or based on other non-personal information. This opt-out applies only to Simplestream’s advertising services and does not affect interest-based advertising from other advertising networks.
Simplestream, our affiliated websites and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Simplestream more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit the Simplestream website. Knowing your country and language − and if you are an educator, your school − helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, product serial numbers, and information about your computer or device helps us provide you with better customer service. If you want to disable cookies go into your browser’s preferences or settings and turn cookies off. Please note, at times certain features of the Simplestream websites may not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Simplestream may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the Simplestream website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.↑ top
8. Disclosure to Third Parties
At times Simplestream may make certain personal information available to strategic partners that work with Simplestream to provide products and services, or that help Simplestream market to customers. For example, when you purchase or secure our services you authorize Simplestream to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Simplestream and its partners’s respective privacy policies. Personal information will only be shared by Simplestream to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.↑ top
9. Service Providers
Simplestream shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Simplestream operates.↑ top
10. Others
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Simplestream to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.↑ top
11. Protection of Personal Information
Simplestream takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Simplestream online services may at times use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases or secure services from these services, you must use an SSL-enabled browser such as Chrome, Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some Simplestream services, or applications or post on a Simplestream forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.↑ top
12. Integrity and Retention of Personal Information
Simplestream makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy & Cookies Policy unless a longer retention period is required or permitted by law.↑ top
13. Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us Support and simply add “Requesting Personal Information”. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Simplestream is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the Coporate HQ.↑ top
14. Children
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.↑ top
15. Location-Based Services
To provide location-based services on Simplestream services, Simplestream and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by Simplestream and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services. Some location-based services offered by Simplestream, feature, require your personal information for the feature to work.↑ top
16. Third-Party Sites and Services
Simplestream websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party app or software application. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.↑ top
17. International Users
Information you provide may be transferred or accessed by entities around the world as described in this Privacy and Cookies Policy. Simplestream abides by the “Privacy Shield Framework” set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Privacy Shield Framework.↑ top
18. Our Company-wide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Simplestream employees and strictly enforce privacy safeguards within the company.↑ top
19. Privacy Questions
If you have any questions or concerns about Simplestream’s Privacy & Cookies Policy or data processing, please contact us Support.↑ top
20. Last Updated & Effective Date
Simplestream may update its Privacy & Cookies Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy & Cookies Policy.
Simplestream.co is an affiliate of Simplestream Inc.
Corporate HQ: Phone: +1-718-709-7181
Last updated and effective date: 04 May 2020
